Common questions
Buying, licenses, installing, connecting a broker, historical data. Searchable, and every answer has its own link.
Read the FAQ →Support
Direct help, without the runaround.
Questions, problems and suggestions usually have an answer in the FAQ already. If not, the form below is how you'll reach us.
Documentation
Help is built into TradeCraft: the ? on every tab opens the guide for that screen, covering setup, data import, broker connection, licensing and the trade workflow.
Available in the applicationProduct access
Use the request-access form to register your interest.
Request access →Contact us
Tell us what happened.
For a problem in TradeCraft, the Copy Support Info button on the Settings tab gathers the version, computer and license status; paste it in and we can usually skip a round trip. Your license key lets us act on your license.